Work Woes

I'm a homebased freelancer. People who learn of what I do automatically think my life is easy. Very WRONG! Since I don't have co-workers, I am left all alone to fend for myself.

I am working for someone who trusts me so much that he leaves me alone while he does his thing. Ang problema pag kailangan ko ng support or I need clarification, ang hirap nyang hagilapin. Pag nag roll out sya ng bagong information about a new product, gagawin na lang nya without informing me. Akala nya siguro mind reader ako kaya alam ko lahat. It's so frustrating kasi I want to be good at what I do, I want to give the best possible customer experience. Kuha sya ng CEO nya na di rin alam kung paano sasagutin mga tanong ko.

The other person I am working for, supper support naman. Ok sana kaso may kulang sa instructions nya or when he explain things parang hindi ko maintindihan. I think it's a cultural thing and it's not personal but it's really hard. May gusto syang ipagawa at gagawin ko naman. Tapos sasabihin nya kulang eh yung instructions nya kulang din.

One employer thinks I'm sooooo good I can read minds while the other probably thinks I'm stupid because I don't understand him. Hindi ko alam kung matatawa ako or maiinis. Hehehe.

Yan, that's how I've been feeling lately...

Technical Support Representatives

A former co-worker of mine is now a Team Manager at Convergys (CVG) in Commonwealth. They are looking for Technical Support Representatives right now. Here are the requirements.

INBOUND TECHNICAL CUSTOMER CARE REPRESENTATIVES 
(DSL/Internet/Networking)

Educational Background

• Bachelor’s degree preferably in Computer Science or Engineering

Candidate Profile

• Proficient in basic computer operations
• Must be flexible and willing to be assigned to varying work hours
• Able to relate with customers courteously, and develop rapport
• Dependable and has good work ethic
• Pays attention to detail
• Is fluent in English and communicates effectively
• Able to solve problems creatively and effectively

Dimension & Scope

Interface with customers through inbound internet to solve problems and help the customer with products and services.

 They are also looking for Customer Service Reps for other accounts but he is hoping to get more TSRs for his account.

 The basic salary is 14750 but with allowances so it would add up to 19750. Plus rice allowance, HMO and health insurance. There are other bonuses but I don't know what they are.